At SkyBooking, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile applications, and services.
By using our services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully and contact us if you have any questions.
1. Privacy Overview
This Privacy Policy applies to all users of SkyBooking's services and covers how we handle personal information across all our platforms and touchpoints.
1.1 Our Commitment
We are committed to:
- Protecting your personal information with industry-standard security measures
- Being transparent about our data practices
- Giving you control over your personal information
- Complying with applicable privacy laws and regulations
1.2 Scope
This policy covers our website, mobile applications, customer service interactions, and any other services we provide.
2. Information We Collect
We collect different types of information to provide and improve our services to you.
2.1 Personal Information You Provide
- Account Information: Name, email address, phone number, date of birth
- Travel Information: Passport details, travel preferences, special requirements
- Payment Information: Credit card details, billing address (processed securely)
- Communication Data: Messages, reviews, customer service interactions
2.2 Information Automatically Collected
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, search queries, booking patterns
- Location Data: Approximate location based on IP address
- Cookies & Similar Technologies: See our Cookies section for details
2.3 Information from Third Parties
- Travel service providers (airlines, hotels) for booking confirmations
- Payment processors for transaction verification
- Social media platforms if you choose to connect your accounts
- Marketing partners for campaign effectiveness
3. How We Use Information
We use your information for the following purposes:
3.1 Service Provision
- Processing and managing your bookings
- Communicating about your travel arrangements
- Providing customer support
- Facilitating payments and refunds
3.2 Platform Improvement
- Analyzing usage patterns to enhance user experience
- Developing new features and services
- Troubleshooting technical issues
- Conducting research and analytics
3.3 Marketing & Communications
- Sending promotional offers and travel deals (with your consent)
- Personalizing content and recommendations
- Conducting customer satisfaction surveys
- Informing you about service updates
3.4 Legal & Security
- Complying with legal obligations
- Preventing fraud and ensuring platform security
- Resolving disputes
- Enforcing our terms and conditions
4. Information Sharing
We share your information only in specific circumstances and with appropriate safeguards.
4.1 Service Providers
We share information with:
- Travel Partners: Airlines, hotels, and other service providers to complete your bookings
- Payment Processors: To handle financial transactions securely
- Technology Providers: For hosting, analytics, and customer support
- Marketing Partners: For advertising and promotional activities (anonymized data only)
4.2 Legal Requirements
We may disclose information when required by:
- Legal processes, court orders, or government requests
- Law enforcement investigations
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.
5. Data Security
We implement comprehensive security measures to protect your personal information.
5.1 Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Regular security audits and vulnerability assessments
- Access controls and authentication systems
5.2 Organizational Measures
- Employee training on data protection
- Confidentiality agreements with staff and partners
- Incident response procedures
- Regular policy reviews and updates
5.3 Payment Security
We are PCI DSS compliant and use tokenization to protect payment information. Credit card details are processed by certified payment processors and never stored on our servers.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
6.2 Cookie Management
You can control cookies through:
- Your browser settings
- Our cookie preference center
- Opt-out tools from advertising networks
Cookie Preferences
Manage your cookie settings and learn more about how we use tracking technologies.
7. Your Privacy Rights
You have several rights regarding your personal information, depending on your location.
7.1 Access & Portability
- Request a copy of your personal information
- Receive your data in a portable format
- Transfer your data to another service provider
7.2 Correction & Deletion
- Update or correct inaccurate information
- Request deletion of your personal data
- Withdraw consent for data processing
7.3 Communication Preferences
- Opt out of marketing communications
- Adjust notification settings
- Choose communication channels
7.4 How to Exercise Your Rights
Contact our Data Protection Officer at privacy@skybooking.com or use your account settings to manage many of these preferences directly.
8. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy.
8.1 Retention Periods
- Account Information: Until account deletion + 7 years for legal compliance
- Booking Data: 7 years for tax and legal requirements
- Payment Information: As required by payment card industry standards
- Communication Records: 3 years for customer service purposes
8.2 Deletion Process
When retention periods expire, we securely delete or anonymize your information using industry-standard methods.
9. International Data Transfers
We may transfer your data internationally to provide our services effectively.
9.1 Transfer Safeguards
- Standard Contractual Clauses approved by regulatory authorities
- Adequacy decisions for certain countries
- Certification under recognized frameworks
- Explicit consent where required
9.2 Data Processing Locations
Your data may be processed in Pakistan, European Union, United States, and other countries where our service providers operate, always with appropriate safeguards.
10. Children's Privacy
Our services are not intended for children under 16 years of age.
10.1 Age Restrictions
- Users must be at least 16 years old
- We do not knowingly collect information from children
- Parents should supervise children's online activities
10.2 If We Learn of Child Data
If we discover we have collected information from a child under 16, we will delete such information promptly.
11. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or applicable laws.
11.1 Notification of Changes
- Email notification for significant changes
- Website banner for 30 days after updates
- Updated "Last Modified" date
11.2 Continued Use
Your continued use of our services after policy updates constitutes acceptance of the revised terms.
12. Contact Us
For any privacy-related questions, concerns, or requests, please contact us:
Data Protection Officer
privacy@skybooking.com
Privacy Hotline
+92 21 1234 5679
Privacy Office
SkyBooking Private Limited
Data Protection Department
123 Travel Street
Karachi, Sindh 75500
Pakistan